Simplifying Identity Management
Business case
Kiabi is France's largest fashion retail brand and is active in over 15 countries. Because of their international expansion, Identity Management became overcomplex, with a growing and decentralized user base, and many applications to provide access to. Kiabi asked for a consistent identity model supported by structured governance and agile delivery that would follow employees throughout their Kiabi career lifecycle. They also wanted to give employees a level of autonomy and self-service capabilities.
An audit and reporting component that allows auditing of the various events occuring on the different systems of the solution (including the Meta directory)
Introducing easy audits for various events
Auditing & Reporting
OPNS proposes various flexible solution support packages on top of vendor product support. We match your own SLA requirements.
Connecting identity throughout careers
Manage Idenity States
We implemented a Meta directory (central directory service) that serves as a storage area for information such as identities, authorisations and profiles
Creating a consistent identity model
Organizational Structure
Scope of the project
Changing business processes and governance
Kiabi's primary objective for this project was to create a more flexible and centralized identity management policy. These changes were important to support their major international expansion. To complete this task, we introduced the NetIQ Identity Manager, aiming to connect ± 60 target applications and over 10.000 user accounts. To deliver this consistent and uniform identity model, we implemented several IAM components.
We simplified IT access and created a more flexible environment
By introducing clear processes, governance and communication, we succeeded in reducing the amount of simple IT access request suport tickets by 65%. We also mapped 10.000 users to be tracked through their entire Kiabi lifecycle. In conclusion, we were able to improve their overall security position and governance, increasing maturity and efficiency throughout the organization.